{"id":220040,"date":"2022-10-06T18:41:28","date_gmt":"2022-10-06T21:41:28","guid":{"rendered":"https:\/\/cspabogados.com.ar\/?page_id=220040"},"modified":"2022-10-29T20:30:23","modified_gmt":"2022-10-29T23:30:23","slug":"consumers","status":"publish","type":"page","link":"https:\/\/cspabogados.com.ar\/en\/consumers\/","title":{"rendered":"Consumers"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/cspabogados.com.ar\/wp-content\/uploads\/2022\/10\/young-woman-opening-damaged-delivery-packageonline-shopping-package-picture-id1325909731.1080&#215;720.jpg&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; alt=&#8221;reclamos de consumidores&#8221; title_text=&#8221;young-woman-opening-damaged-delivery-packageonline-shopping-package-picture-id1325909731.1080&#215;720&#8243; sticky_enabled=&#8221;0&#8243; background_position=&#8221;top_center&#8221;][et_pb_fullwidth_header title=&#8221;Legal Services for Companies&#8221; subhead=&#8221;Consumers&#8221; button_two_text=&#8221;Contact us&#8221; button_two_url=&#8221;https:\/\/cspabogados.com.ar\/en\/contact-us-castro-sammartino-pierini\/&#8221; title_tablet=&#8221;Servicios para empresas&#8221; title_phone=&#8221;Servicios para empresas&#8221; title_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;CSP HEADER COMPANY PRACTICE&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;1cbc2fda-c340-4fa4-a944-b1961f61da91&#8243; title_text_align=&#8221;left&#8221; title_font_size=&#8221;30px&#8221; title_line_height=&#8221;2em&#8221; content_font=&#8221;Playfair Display||||||||&#8221; content_font_size=&#8221;48px&#8221; subhead_font=&#8221;Playfair Display||||||||&#8221; subhead_text_align=&#8221;left&#8221; subhead_font_size=&#8221;48px&#8221; subhead_line_height=&#8221;2em&#8221; background_color=&#8221;rgba(18,17,93,0.32)&#8221; use_background_color_gradient=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; button_two_font=&#8221;Montserrat||||||||&#8221; 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button_two_border_radius_hover=&#8221;0&#8243; button_one_letter_spacing_hover=&#8221;2&#8243; button_two_letter_spacing_hover=&#8221;2&#8243; button_one_bg_color_hover=&#8221;#ffffff&#8221; button_two_bg_color_hover=&#8221;#ffffff&#8221; global_module=&#8221;219980&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; button_two_text_color__hover=&#8221;#FFFFFF&#8221; button_two_text_color__hover_enabled=&#8221;on|hover&#8221; button_two_bg_color__hover=&#8221;rgba(18,17,93,0.32)&#8221; button_two_bg_color__hover_enabled=&#8221;on|hover&#8221; button_two_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Projects&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;45px|0px|0px|0px|false|false&#8221; custom_width_px=&#8221;710px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_position=&#8221;top_left&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider color=&#8221;#4e5ed0&#8243; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;CSP DIVIDER&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color_gradient_direction=&#8221;90deg&#8221; max_width=&#8221;100px&#8221; module_alignment=&#8221;center&#8221; height=&#8221;5px&#8221; custom_margin=&#8221;||20px|&#8221; custom_padding=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; global_module=&#8221;219985&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;CSP BODY ALL PRACTICE AREAS&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Source Sans Pro||||||||&#8221; text_text_color=&#8221;#1f1f1f&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.9em&#8221; header_font=&#8221;Source Serif Pro||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;36px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;710px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; global_module=&#8221;219983&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"font-weight: 400;\">Complaints, but in their fair measure<\/h1>\n<p>\u00a0<span>Consumers of products and services have the right to a fair and dignified treatment, to adequate and truthful information; to freedom of choice, and to many other protections that arise from different legal bodies, federal, provincial and municipal.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span>However, the broad legal protection enjoyed by consumers often makes claims capricious and abusive.<\/span><\/p>\n<p style=\"font-weight: 400;\"><strong><span>1) Defense of companies against consumer claims<\/span><\/strong><\/p>\n<p style=\"font-weight: 400;\"><span>Castro Sammartino &amp; Pierini advise companies on issues related to consumers and commercial loyalty, including e-commerce, and the liability that may arise from infringments of consumer protection regulations. Whether the claims come from the consumers themselves, control agencies, or consumer protection associations.<\/span><\/p>\n<p style=\"font-weight: 400;\"><strong><span>2) Dispute resolution and litigation<\/span><\/strong><\/p>\n<p style=\"font-weight: 400;\"><span>We assist and represent companies in administrative claims and litigation arising out of consumer claims or consumer relations control agencies.<\/span><\/p>\n<p style=\"font-weight: 400;\"><strong><span>3) Compliance audits (business health check)<\/span><\/strong><\/p>\n<p style=\"font-weight: 400;\"><span>We perform legal audits on the way the company relates with consumers to solve or prevent legal problems.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Email Subscribe&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; animation_style=&#8221;fold&#8221; 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height=&#8221;5px&#8221; custom_margin=&#8221;||20px|&#8221; custom_padding=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Request Section Title&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Source Serif Pro||||||||&#8221; header_text_color=&#8221;#1f1f1f&#8221; header_font_size=&#8221;36px&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;710px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>From our Legal Blog about Companies<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||-100px||false|false&#8221; 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text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;710px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Do you want to know all our publications or search by topic?<\/h1>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/cspabogados.com.ar\/en\/legal-blog\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Visit our Legal Blog&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#12115d&#8221; button_bg_color=&#8221;#FFFFFF&#8221; button_font=&#8221;Source Sans Pro|700|||||||&#8221; button_use_icon=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_color__hover=&#8221;#FFFFFF&#8221; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;rgba(18,17,93,0.5)&#8221; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;CSP FOOTER. INGLES&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(58,52,226,0.93) 0%|rgba(73,108,220,0.7) 100%&#8221; background_image=&#8221;https:\/\/cspabogados.com.ar\/wp-content\/uploads\/2020\/05\/business-01.jpg&#8221; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;90px||90px|&#8221; global_module=&#8221;219522&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_position=&#8221;top_left&#8221; custom_padding=&#8221;50px|40px|50px|40px&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Contact US Title&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; header_font=&#8221;Source Serif Pro|700|||||||&#8221; header_text_color=&#8221;rgba(58,52,226,0.93)&#8221; header_font_size=&#8221;24px&#8221; custom_padding=&#8221;0px|0px|0px|0px&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Contact us<\/h1>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Contact US Text&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Source Sans Pro||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||&#8221; header_text_color=&#8221;#1f1f1f&#8221; custom_margin=&#8221;20px||40px|&#8221; custom_padding=&#8221;0px|0px|0px|0px&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\">It will be a pleasure to meet you personally at our offices, or to take your call.<\/p>\n<p>[\/et_pb_text][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe081;||divi||400&#8243; icon_color=&#8221;rgba(58,52,226,0.93)&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;28px&#8221; admin_label=&#8221;Address&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; body_font=&#8221;Source Sans Pro||||||||&#8221; body_font_size=&#8221;16px&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; icon_font_size=&#8221;28px&#8221; icon_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Tte. Gral. Juan Domingo Per\u00f3n 679, 3rd. floor<br \/>C1038AAM &#8211; Buenos Aires<\/p>\n<p>Argentina<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf2a0;||fa||900&#8243; icon_color=&#8221;rgba(58,52,226,0.93)&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;28px&#8221; image_icon_width_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; body_font_size=&#8221;16px&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; icon_font_size=&#8221;28px&#8221; icon_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"tel:+541143265868\">+54 11 43265868<\/a><br \/><a href=\"tel:+541143265875\">+54 11 43265875<\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_text admin_label=&#8221;Contact US Title&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; header_font=&#8221;Source Serif Pro|700|||||||&#8221; header_text_color=&#8221;rgba(58,52,226,0.93)&#8221; header_font_size=&#8221;24px&#8221; custom_padding=&#8221;0px|0px|0px|0px&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Follow us<\/h1>\n<p>[\/et_pb_text][et_pb_social_media_follow use_icon_font_size=&#8221;on&#8221; admin_label=&#8221;Facebook&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;20px||||false|false&#8221; border_radii=&#8221;on|100%|100%|100%|100%&#8221; link_shape=&#8221;circle&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_social_media_follow_network social_network=&#8221;facebook&#8221; url=&#8221;https:\/\/www.facebook.com\/CastroSammartinoPierini\/&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#3b5998&#8243; custom_margin=&#8221;|10px|||false|false&#8221; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;twitter&#8221; url=&#8221;https:\/\/twitter.com\/CSPAbogados1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#00aced&#8221; custom_margin=&#8221;|10px|||false|false&#8221; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;linkedin&#8221; url=&#8221;https:\/\/ar.linkedin.com\/company\/castro-sammartino-&#038;-pierini-abogados&#8212;attorneys-&#038;-counselors-at-law&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#007bb6&#8243; custom_margin=&#8221;|10px|||false|false&#8221; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;instagram&#8221; url=&#8221;https:\/\/www.instagram.com\/castrosammartino_pierini\/&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ea2c59&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]instagram[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][et_pb_social_media_follow _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_social_media_follow][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_position=&#8221;top_left&#8221; custom_padding=&#8221;50px|40px|50px|40px&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_contact_form email=&#8221;info@cspabogados.com.ar&#8221; title=&#8221;Send us an email&#8221; success_message=&#8221;Thank you very much for your message. 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